Overview
At MJ Jeweller, customer satisfaction is our top priority. We strive to offer the highest quality products and services to ensure a delightful shopping experience. If for any reason you are not completely satisfied with your purchase, our comprehensive refund policy ensures a smooth and hassle-free return process.
Eligibility for Refunds
- Timeframe: You can request a refund within 30 days of receiving your order.
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it. Items that show signs of wear, alteration, or damage are not eligible for refunds.
- Proof of Purchase: A receipt or proof of purchase is required to process any refund requests.
Non-Refundable Items
- Gift cards
- Custom or personalized orders
- Items purchased on sale or with a discount code
Return Process
- Initiate a Return: Contact our customer service team at [Customer Service Email] to initiate a return. Please include your order number and the reason for the return.
- Shipping the Item: Once your return is approved, we will provide you with a return shipping address. You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets our refund criteria. You will be notified of the approval or rejection of your refund.
- Processing the Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Late or Missing Refunds
If you have not received your refund within the specified time frame, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us at info@mjjeweller.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@mjjeweller.com
with the details of the defect or damage.
Shipping Returns
To return your product, you should mail your product to: Return Address(we Provide In Email) Please include your order number and the reason for the return inside the package.
Contact Us
If you have any questions about our refund policy, please contact us at: info@mjjeweller.com