Shipping Locations: We are pleased to offer worldwide shipping for our exquisite jewelry pieces. No matter where you are, we aim to bring elegance and beauty to your doorstep.
Processing Time:
- All orders are processed within 1-3 business days.
- During peak times or sales events, processing times may be slightly longer.
Shipping Methods and Delivery Times:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Shipping Rates:
- Shipping rates are calculated at checkout based on the destination, shipping method, and the weight of your order.
- We occasionally offer free shipping promotions, so be sure to check our website for current offers.
Customs, Duties, and Taxes:
- International orders may be subject to customs duties, taxes, and import fees. These charges are the buyer’s responsibility.
- We recommend checking with your local customs office for more information on potential fees.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier’s website.
Lost or Damaged Packages:
- We take great care in packaging our products, but if your order arrives damaged, please contact us immediately with photos of the damaged items.
- If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue as quickly as possible.
Address Changes:
- Please ensure your shipping address is correct at the time of purchase. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
Delivery Issues:
- If you experience any issues with the delivery of your order, please contact our customer service team for assistance.
Contact Information: For any questions or concerns regarding shipping, please contact our customer service team at info@mjjeweller.com . We are here to assist you and ensure your shopping experience is seamless and enjoyable.